Pricing

Honest pricing, out in the open.

Most agencies in this industry make you ask. I’d rather you spend that first conversation telling me about your place, not negotiating. So here it is, plainly.

Founding partners: my first five properties receive 20% off the monthly fee for six months, in exchange for honest feedback and a case study.

Night Watch

Your desk sleeps. I don’t.

R4,900

per month

After-hours and weekend cover for your existing reservations team. Evenings from 17:00, through the night, and all weekend, every enquiry answered within the hour, with a tidy handover note waiting each morning.

  • ✓ Cover from 17:00 to 08:00, plus weekends and public holidays
  • ✓ Every enquiry answered within the hour
  • ✓ Morning handover note, nothing falls between shifts
  • ✓ Easy first step, upgrade any time
Book a discovery call

Most chosen

Full Takeover

The whole reservations desk, handled.

R11,500

per month + 3% of bookings I confirm

I become your reservations team, around the clock. Enquiries, quotes, holds, confirmations, payment follow-ups, rooming lists and OTA housekeeping, all looked after in your name and your voice.

  • ✓ Complete reservations function, 24/7
  • ✓ Replies within the hour, day or night
  • ✓ Channel and OTA management kept in step
  • ✓ Clear monthly reporting, never a black box
Book a discovery call

Takeover + Smart Team

Everything, plus my intelligent assistants.

R16,500

per month + 3% of bookings I confirm

The full reservations desk plus the whole smart team working for your property: review responses, newsletters and guest database care, the WhatsApp assistant and quiet back-office admin.

  • ✓ Everything in Full Takeover
  • ✓ Every review answered personally
  • ✓ Newsletters that bring past guests back
  • ✓ WhatsApp assistant and back-office admin
Book a discovery call

All prices in ZAR, excluding VAT. No setup fees. Three months to start, monthly thereafter.

My guarantee

“You will always pay less than a good in-house reservations manager. Your total monthly fee is capped at R27,000, and unlike a hire, I never take leave, never resign, and never sleep through an enquiry.”

Giulia

The simple maths

One saved enquiry a week pays for all of this.

A six-room lodge at R6,000 a night and 50% occupancy turns over around R5.4 million a year. At that rate, a single enquiry slipping away unanswered each week quietly costs more than a full salary. My whole service exists to catch exactly those.

15–25%

What OTAs take, forever

3%

What I take, only on bookings I confirm

R16k–27k

A reservations manager, monthly, plus leave

R11,500

Me, monthly, around the clock

The fine print, without the fine print.

What does the 3% apply to?

Only to bookings my desk actually converts and confirms: the enquiries I answer, quote and close for you. Bookings that arrive already confirmed from an OTA don’t count, even though I still look after their confirmations and guest care.

Do I have to change my booking system?

No. I work inside whatever you already run, NightsBridge, ResRequest, Semper, Opera or anything else, with your history and rates exactly where they are. Only if you have no system at all, or want an upgrade, do I set you up on PANstrat, the platform we use at our own Laluka Safari Lodge.

Is there a setup fee or a long contract?

No setup fee, ever. We start with three months so I can settle in properly, and after that it simply rolls month to month. You can step away with a month’s notice, though nobody has a reason to.

Can my bill run away in a good season?

No. Your total monthly fee, retainer and commission together, is capped at R27,000. My promise is simple: you will always pay less than a good in-house reservations manager, and I never take leave.

What do prices exclude?

Prices are in South African Rand and exclude VAT. There is nothing else: no onboarding charges, no per-email fees, no surprises.

Let’s find your fit